FAQ

We offer returns and exchanges within 31 days of purchase.

To be eligible, the item must meet the following conditions:
-It has not been worn or used and shows no signs of wear, stains, odors, or damage
-All original tags and labels are attached
-The original packaging is included
-Proof of purchase is provided (order number or the phone number used when placing the order)

The customer is responsible for return or exchange shipping costs.

If the return is due to our mistake (for example, if you received the wrong item or the product has a manufacturing defect), we will cover all return shipping expenses.

We understand that international deliveries can sometimes be delayed, so we can still process your return or exchange even if the package arrives slightly later than expected.

Exchanges are processed within 1–2 business days after we receive your package. Refunds may take up to 14 business days to appear, depending on your payment provider.

Our customer support team will contact you to confirm the details and assist with the process.

We recommend reviewing our return and exchange policy first.
Please contact us if you have any questions.

Returns from the USA:
Please send the item to the following address:

Full name: Marendych Yevhenii
Address Line 1: 92 Quigley Blvd
Address Line 2: CO EasyXpress 193321
City: New Castle
State: Delaware
ZIP: 19720-4150
Country: USA
Phone: 13022760358

*Please declare the minimum value when shipping the package.
Our manager will contact you once we receive the parcel and confirm the details regarding your return or exchange.

Please send us the tracking number and your order number via any convenient messenger. Without this information, we will not be able to receive your package.

For Europe:
Please send the item to the following address:

LLC “ETNODIM”
Marendych Yevhenii
+380932114292
Ukraine
Kyiv
Verhniy Val 58/28 Street
04071

*Please declare the minimum value when shipping the package.
Our manager will contact you once we receive the parcel and confirm the details regarding your return or exchange.

Please send us the tracking number and your order number via any convenient messenger. Without this information, we will not be able to receive your package.

Used clothing is not eligible for return or exchange. You may submit a request only if the following conditions are met:

-The item shows no signs of wear, stains, odors, or mechanical damage
-The original tags, labels, and packaging are preserved
-You have proof of purchase, such as the order number or the phone number used to place the order

Shipping costs for returns or exchanges are paid by the customer and are not refunded.

If the return is due to our mistake — for example, if you received the wrong item or the product has a manufacturing defect — we will cover all return shipping costs.

Refunds are usually processed within a few days, but in some cases, it may take up to 14 business days for the amount to be credited.

Our manager will contact you within 1–2 days after we receive your package to confirm the details.

Once your request is confirmed, our finance department will process the refund. Refunds can only be issued to the card used for the original payment or to the PayPal account used to place the order.

Yes, we regularly ship orders worldwide, except to Russia and Belarus.

We ship within Europe via Ukrposhta and to the USA via FedEx.

We also have warehouses in Europe and the USA. Please contact us, and we will help you choose the best shipping option for your country.

The cost of delivery via Ukrposhta depends on the destination country. Delivery to the USA is free.

International delivery times vary by country and usually take from 15 to 40 days. Please note that customs clearance may cause delays.

You can contact our manager before placing your order to confirm the exact shipping rates and delivery times for your country.

International orders may be subject to customs duties and taxes upon delivery.

Delivery to Europe
In most European countries, the customs threshold is 0 EUR.
VAT from 20% and customs duties from 2% to 20% may apply.

Delivery to the USA
Customs duties from 2% to 20% and a broker fee may apply.

These charges are paid by the recipient.

Customs duties and import taxes are charged by the destination country and are paid by the recipient. These fees are not included in the total order price.

Customs rules and charges vary by country. We recommend checking the customs duties and VAT regulations for your country in advance.

Please contact us if you need any guidance.

You can pay for your order using one of the following methods:

-Online payment via WayForPay — you can pay by card from any bank
-PayPal payment link

Please contact our manager for details — we will be happy to help you place your order.

On each product page, you can find detailed garment measurements in centimeters under the “Specifications” tab, including bust width, sleeve length, and total length for each size.

Important: if you choose a linen item, we recommend allowing approximately 8 cm of extra room in the bust area, as linen fabric may shrink slightly after the first wash.

You can also use the “Find My Size” button directly on the product page. Enter your measurements, and you will receive a size recommendation.

If you are unsure, please send us your measurements and the name of the item you like via any convenient messenger. We will help you choose the size that fits you best.

Yes, each product page has a “Find My Size” button. Enter your height, bust, waist, and hip measurements, and the system will instantly recommend the best size for the selected item.

If you are unsure, please send us your measurements and the name of the item you like. We will help you choose the size that fits you best.

On the product page, you will find the “My try-on” button. Upload a full-length photo of yourself against a neutral background, and AI will show how the item may look on you.

The result may not be perfectly accurate, but it is a helpful reference before making a purchase.

We recommend choosing the larger size, as linen does not stretch and may shrink slightly after the first wash.

Please send us your measurements, and we will help you choose the best size for the specific item.

Mostly yes, but we recommend checking the garment measurements under the “Measurements” tab. Some shirts have a more fitted silhouette, while others are more oversized, so the same “M” size may fit differently depending on the style.

Please send us your measurements, and we will help you choose the best size for the specific item.

Yes, our managers will be happy to help you choose the right size.

Please send us the name of the item you like, along with your measurements: bust, hips, waist, and height.

Contacts https://etnodim.com/ua-contacts

Care:

Linen, cotton, and wool — these materials may shrink slightly after the first wash. To minimize deformation, we recommend washing garments at a temperature no higher than 30°C.

Tencel and cupro — these fabrics do not shrink, but they are very sensitive to hot water and intensive spinning. A delicate wash cycle is best.

Natural silk — this fabric barely changes in size, but it requires hand washing only or professional dry cleaning. Following these care instructions will help prevent damage to the fabric fibers.

Washing:
- Machine washing is allowed, except for silk and wool. Use a delicate cycle, water temperature up to 30°C, and no spin cycle.
- Use a liquid detergent for delicate fabrics, without bleach or harsh chemicals.

Drying and ironing:
- After washing, gently reshape the garment and place it on a towel or hang it on a hanger.
- Do not leave the garment in direct sunlight.
- Iron inside out or through a damp cloth. Do not iron directly over the embroidery. Silk should be steamed only, from a distance of 15–20 cm.
- Do not tumble dry or dry on hot surfaces.

For serious stains, we recommend taking the item to a professional dry cleaner. Specialists will be able to remove the stain without damaging the fabric structure.

Yes, slight shrinkage may occur after the first wash. We primarily use natural fabrics, each with its own care requirements:

Linen, cotton, and wool — these materials may shrink slightly after the first wash. To minimize shrinkage and maintain the garment’s shape, we recommend washing at temperatures no higher than 30°C.

Tencel and cupro — these fabrics do not shrink, but they are highly sensitive to hot water and intensive spinning. We recommend using a delicate wash cycle.

Natural silk — this fabric undergoes very little shrinkage, but it should only be hand-washed or professionally dry-cleaned. Following these care instructions will help protect the fabric fibers.

The way a garment is dried can also affect shrinkage. We do not recommend using a tumble dryer, drying in direct sunlight, or placing the garment on hot surfaces.

When developing our patterns, we always allow for a small amount of natural shrinkage.
However, we recommend following the care instructions on the garment label to ensure your item stays beautiful for years to come.

The embroidery will not lose its color if the care instructions are followed. We recommend delicate washing at a temperature no higher than 30°C.

We advise washing the item separately from other clothes for the first wash. This is a standard recommendation for natural fabrics. After washing, you may also rinse the garment in a vinegar solution: 1 tablespoon (15 ml) of vinegar per 5 liters of water.

Etnodim garments feature machine embroidery using the satin stitch technique. This ensures an even ornament, fine detailing, and durability with proper care.

Most of our garments are made from linen — either 100% linen or linen blended with cotton. The embroidery is made with cotton thread.

We are constantly experimenting with other fabrics as well. Our assortment also includes garments made from cupro, tencel, wool, cotton, and silk.

The detailed fabric composition of each item is listed on the product page and on the garment label.

Each item is packed in a branded Etnodim shopper, which is provided free of charge. Some collections come with separate special packaging.

Yes, you can subscribe to our email newsletter and receive a discount promo code.

Yes, we occasionally offer discount promo codes. We send them via email newsletters to our website subscribers.

You can enter a promo code at checkout or share it with our manager — they will apply the discount and send you a payment invoice.

It depends on the terms of the specific promotion. Please check with our manager when placing your order — they will let you know which discounts can be combined in your case.

To be the first to hear about new collections, current discounts, and events, follow us on Instagram @etnodim and subscribe to our newsletter on the website.

You can subscribe to our newsletter in one of the following ways:
- By placing an order on our website
- By clicking the “Subscribe to Newsletter” button at the bottom of the website page

Most items that are currently out of stock will be available again later. We regularly restock our products and update the assortment.

To make sure you do not miss a restock:
- Go to the product page, select the size you need, and click “Notify Me When Available”. Then enter your email and phone number.
- We recommend checking the “Specifications” tab or using the automatic size recommendation before subscribing to restock notifications.

If you are unsure whether you have chosen the right size, please contact us. Our manager will help you choose the best size and advise you on the estimated restock timing.

Etnodim production is constantly working to restock our assortment, and production timelines may vary depending on the item.

Our manager will let you know when the item is expected to be available.

No, all our garments are produced in larger batches using fixed patterns.

If you have specific fit preferences, please contact us. We will help you choose the item that fits you best.

Etnodim products are available on our website, in our official stores, and through our partners in Ukraine and abroad.

You can view the current list of stockists here: https://etnodim.com/us/stockists

An authentic Etnodim item always has a branded label.

Each ornament combines authentic motifs with a contemporary vision. Through them, we tell stories about remarkable figures, cultural phenomena, and important symbols of modern Ukraine.

Since every design is unique, you can find a detailed description of the meaning and creative idea behind each embroidered shirt on its product page.

Instagram @etnodim
Email [email protected]
Weekdays 10:00–20:00 / Weekends 11:00–20:00 (Kyiv time)